Kroger Grocery Pickup (Formerly ClickList) Guide: How It Works, Fees and What to Do If You’re Late

Kroger’s grocery pickup service, previously known as ClickList, allows the customer to pick up groceries at a time when he prefers without having to enter the store. Here’s a detailed guide covering all your questions about how it works, fees, late pickups, and more.

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How Does Kroger Grocery Pickup Work?

Kroger Online Order

  • Go to Kroger.com or use the Kroger app.
  • Shop for groceries by category or search for an item.
  • Add your selected items to your online cart.

Select a Pickup Time Slot

  • Schedule a one-hour pickup time that suits you.
  • You can schedule up to 7 days in advance.

Finalize Your Kroger Pickup Order

  • Review your cart and apply digital coupons for extra savings.
  • Complete the checkout process using an accepted payment method (credit/debit card or SNAP EBT).

Go to the Store

  • Drive to the Kroger store indicated in your order.
  • Follow signs to the pickup area.
  • Park in a marked pickup space.

Receive Your Groceries

  • A Kroger associate will bring your groceries to your car.
  • They will go over any substitutions made for unavailable items
  • The associate will finalize your total and help load the groceries into your vehicle.

Is Kroger Pickup Free or Charge?

  • Yes, Kroger Pickup is free for orders totaling $35 or more.
  • $4.95 service fee on orders less than $35
  • Fees may vary during busy times or based on location.

Note: Save $20 on Your First Pickup Order* when you shop online with Kroger Pickup. Offer valid until March 4th. (*Terms and conditions apply.)

What Happens If You are Late for Kroger Pickup?

  • If you arrive late on the same day, your order will still be waiting for you.
  • If you fail to pick the order on that scheduled day it is canceled, and the merchandise is put back on the shelves. Service fees are nonrefundable

How to Cancel a Kroger Pickup Order?

  • Login: Access your account on Kroger.com or the Kroger app.
  • Modify Order: Find your pending order.
  • Cancel Order: Tap “Cancel Order” and confirm your cancellation.

Can You Change Kroger Pickup Time?

  • Yes! Change your pickup time up until 11:59 PM the night prior to your reservation.
  • Change: Select your order from the Kroger app or website
  • Choose a new date or time slot.

Benefits of Kroger Curbside Pickup

Using Kroger Pickup comes with a variety of advantages that make grocery shopping easier and more rewarding:

  • Save Time: Don’t go to the store to browse and stand in the checkout lines. Order through the internet instead.
  • Avoid Crowded Stores: Enjoy contactless pickup and avoid crowded stores, especially when the stores are busy
  • Earn Fuel Points: Link your Kroger Plus Card to your account and earn fuel points with every purchase.
  • Flexible scheduling: Reserve a one-hour pickup window that would fit your schedule;
  • Customizable orders: Change or add items up until 11:59 PM the night before your pickup.
  • Substitution Options: Review substitutions at pickup and accept or decline them.
  • Easy Returns: Return unwanted items, including substitutions, to the store hassle-free.

Final Note:

In conclusion, this article provides a complete guide to Kroger Pickup, covering how it works, fees, payment options, and tips for a smooth experience. With Kroger Pickup, you can save time, avoid crowds, and enjoy hassle-free grocery shopping tailored to your schedule.

Frequently Asked Questions

How Long Will Kroger Hold a Pickup Order?

Kroger holds your order until the store closes on the scheduled pickup day. This gives you flexibility to pick up your groceries within the store’s operating hours, even if you’re running late for your originally scheduled time slot.

How Do I Ensure the Quality of My Meat and Produce?

You can add notes or special instructions under each item in the Kroger app. For instance, if you are purchasing apples, you can instruct the shopper to pick fruits with no bruises.

Is the Grocery Pickup Process at Kroger Family Stores – Fred Meyer, Fry’s, Ralph’s, Smith’s, etc. the Same?

Yes! Kroger has standardized grocery pickup for all Kroger family stores. The same process applies even if your local store has a different name.

Will Kroger notify me when my order is ready?

Yes, You will receive an alert when your groceries are ready for pickup. You will receive a notification through the Kroger app, email, or text message, depending on your selected preferences.

Can I Buy Alcohol with Kroger ClickList Pickup??

Yes, you can buy alcohol with Kroger Pickup. Bring a government-issued ID to present to the Kroger associate when you pick up your order.

Reference

Learn about Kroger’s Pickup service: https://www.kroger.com/i/ways-to-shop/pickup

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